Last updated: October 13, 2026
This policy explains how eFileSoftware LLC (“we”) collects and uses personal information when you visit https://efilesoftware.com/ or buy from us.
Information we collect
- Order information: name, email, phone number, billing country, state and ZIP code, products purchased, and order history.
- Payment information: processed by our payment providers (such as PayPal or card processors). We do not store full card numbers.
- Support messages: what you send us by email, phone or the contact form.
- Device and usage data: IP address, browser type and pages visited, collected with cookies. Analytics and advertising cookies are used only if you allow them in the cookie banner.
How we use it
- To process payments, deliver license keys and download links, and provide support.
- To prevent fraud and keep the store secure.
- To meet legal, tax and accounting obligations.
- With your consent, to measure and improve our website and advertising.
Sharing
We share information only with service providers that help us run the store (payment processing, email delivery, hosting, fraud prevention, analytics) and when required by law. We do not sell your personal information.
Cookies and your choices
You can accept, reject or customize non-essential cookies in our cookie banner at any time from the “Cookie preferences” link in the footer. You can also opt out of marketing emails using the link in each email.
Retention and security
We keep order records as long as required for tax and accounting purposes, and other data only as long as needed. Our site uses HTTPS encryption.
Your rights
Depending on your state of residence, you may have the right to access, correct or delete your personal information, or to opt out of certain processing. Contact us to make a request; we will respond within 45 days.
Children
Our store is not directed to children under 13 and we do not knowingly collect their information.
Contact
eFileSoftware LLC
1201 Orange St, Suite 600
Wilmington, DE 19801
United States
Phone: (888) 720-3942
Email: support@efilesoftware.com
Hours: Mon–Fri 9:00 AM–6:00 PM ET