Last updated: October 13, 2026
Summary: you can get a full refund within 30 days of purchase if your license key has not been activated, or if your key will not activate and we cannot replace it. There are no restocking or return fees.
Refund window
You may request a refund within 30 calendar days from the date of your order.
Eligible for a full refund
- The license key has not been activated or redeemed.
- The key is invalid, already used, or will not activate, and we cannot send you a working replacement.
- You were charged more than once for the same order, or the wrong product was delivered.
- Your order was not delivered within 1 business day.
Not eligible
- Keys that have been activated or redeemed successfully, because digital licenses cannot be returned once used.
- Requests made after the 30-day window.
- Software that does not run on a computer that does not meet the system requirements listed on the product page, once the key has been activated.
How to request a refund
- Email support@efilesoftware.com or call (888) 720-3942 with your order number and the reason for the refund.
- For a key that will not activate, include a screenshot of the error message so we can try a replacement first.
- We confirm your request within 1 business day.
There is nothing to ship back. We deactivate the unused key when the refund is approved.
How refunds are paid
Approved refunds go back to your original payment method (card or PayPal) within 3–5 business days. Your bank may take a few more days to show the credit. Refunds are for the full amount paid, including any taxes. There are no restocking fees and no return shipping costs.
Cancellations
You can cancel an order for a full refund any time before the license key has been delivered.
Contact
eFileSoftware LLC
1201 Orange St, Suite 600
Wilmington, DE 19801
United States
Phone: (888) 720-3942
Email: support@efilesoftware.com
Hours: Mon–Fri 9:00 AM–6:00 PM ET